Shipping & Returns

        SHIPPING POLICY:
 

• Shipping and handling rates may vary from time of publishing to time of order.
• We use USPS (United States Parcel Service) Priority Mail or Standard Service depending on the order quantity and weight.
• We use best method for shipping based on order logistics and timeline with an estimated delivery between 2 to 5 business days.
• Orders are expedited within 48 hours upon receiving Customer Order during regular business shipping hours, Monday thru Friday, 7:00AM ― 12:00PM PST.
• Orders received after regular business shipping hours will be shipped within 48 hours on the next business day.
• Orders received on weekends (Saturday / Sunday), or on State, Federal or Company holidays, will be shipped within 48 hours of the next business day. 
• FREE shipping is available for Alra Care Products' ChemoKit with a minimum order of $100, and a maximum limit of five (5) units per order.
• FREE shipping is available for Alra Care Products' single item orders with a minimum order of $50, and a maximum limit of seven (7) single items per order.
   
• INTERNATIONAL orders are shipped based on best practices, and pursuant to the shipping policies referenced above with the following exceptions:
  
  1.) FREE shipping is available for Alra Care Products' ChemoKit with a minimum order of $300, and a maximum limit of ten (10) units per order.
  2.) FREE shipping is available for Alra Care Products' single item orders with a minimum order of $150, and a maximum limit of twenty (20) single items per order

 

 

RETURNS POLICY:

Alra Care Products are 100% GUARANTEED for quality and satisfaction.

 

RETURNS MUST BE MADE WITHIN 45 DAYS FROM DATE OF PURCHASE.

 

Should you not be satisfied with your purchase, please call or email Alra Care Products' CUSTOMER CARE for a RETURN AUTHORIZATION, including product return policies, procedures, guidelines, and credit-return reimbursement information.
 

NO product returns will be accepted without a bona fide RETURN AUTHORIZATION NUMBER. 
 

PHONE:  888.508.ALRA (2572)

EMAIL:    CustomerCare@Alra.com