Shipping & Returns
SHIPPING POLICY:
- Shipping and handling rates may vary from time of publishing to time of order.
- We use USPS (United States Parcel Service) Priority Mail or Standard Service depending on the order quantity and weight.
- We use best method for shipping based on order logistics and timeline with an estimated delivery between 2 to 5 business days.
- Orders are expedited within 48 hours upon receiving Customer Order during regular business shipping hours, Monday thru Friday, 7:00AM ― 12:00PM PST.
- Orders received after regular business shipping hours will be shipped within 48 hours on the next business day.
- Orders received on weekends (Saturday / Sunday), or on State, Federal or Company holidays, will be shipped within 48 hours of the next business day.
- FREE shipping is available for Alra Care Products' ChemoKit with a minimum order of $100, and a maximum limit of five (5) units per order.
- FREE shipping is available for Alra Care Products' single item orders with a minimum order of $50, and a maximum limit of seven (7) single items per order.
- INTERNATIONAL orders are shipped based on best practices, and pursuant to the shipping policies referenced above with the following exceptions:
1.) FREE shipping is available for Alra Care Products' ChemoKit with a minimum order of $300, and a maximum limit of ten (10) units per order.
2.) FREE shipping is available for Alra Care Products' single item orders with a minimum order of $150, and a maximum limit of twenty (20) single items per order
RETURNS POLICY:
- Alra Care Products are 100% GUARANTEED for quality and satisfaction.
- RETURNS MUST BE MADE WITHIN 45 DAYS FROM DATE OF PURCHASE.
- Should you not be satisfied with your purchase, please call or email Alra Care Products' CUSTOMER CARE for a RETURN AUTHORIZATION, including product return policies, procedures, guidelines, and credit-return reimbursement information.
- NO product returns will be accepted without a bona fide RETURN AUTHORIZATION NUMBER.
PHONE: 888.508.ALRA (2572)
EMAIL: CustomerCare@Alra.com