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Shipping & Returns

        SHIPPING POLICY:
 
  • Shipping and handling rates may vary from time of publishing to time of order.
  • We use USPS (United States Parcel Service) Priority Mail or Standard Service depending on the order quantity and weight.
  • We use best method for shipping based on order logistics and timeline with an estimated delivery between 2 to 5 business days.
  • Orders are expedited within 24 hours upon receiving Customer Order during regular business shipping hours, Monday thru Friday, 7:00AM ― 12:00PM PST.
  • Orders received after regular business shipping hours will be shipped within 24 hours on the next business day.
  • Orders received on weekends (Saturday / Sunday), or on State, Federal or Company holidays, will be shipped within 48 hours of the next business day. 
  • FREE shipping is available for Alra Care Products' ChemoKit with a minimum order of $100, and a maximum limit of five (5) units per order.
  • FREE shipping is available for Alra Care Products' single item orders with a minimum order of $50, and a maximum limit of seven (7) single items per order.
     
  • INTERNATIONAL orders are shipped based on best practices, and pursuant to the shipping policies referenced above with the following exceptions:

    1.) FREE shipping is available for Alra Care Products' ChemoKit with a minimum order of $300, and a maximum limit of ten (10) units per order.
    2.) FREE shipping is available for Alra Care Products' single item orders with a minimum order of $150, and a maximum limit of twenty (20) single items per order

 

 

RETURNS POLICY:


Alra Care Products are 100% GUARANTEED for quality and satisfaction.

 

Should you not be satisfied with your purchase, please call or email Alra Care Products' CUSTOMER CARE for a RETURN AUTHORIZATION, including product return policies, procedures, guidelines, and credit-return reimbursement information.
 

NO product returns will be accepted without a bona fide RETURN AUTHORIZATION NUMBER. 
 

PHONE:  888.508.ALRA (2572)

EMAIL:    CustomerCare@Alra.com  

 

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