Shipping & Returns
Standard shipping rates are as follow:
- US Orders: $7.29 (FREE on orders over $25)
- International Orders: shipping cost and time depend on destination, service and package weight.
Orders are normally shipped within 24 hours of receipt via USPS priority mail with estimated delivery in 2-5 business days. We make the best efforts to send orders out the same day on orders received before 12:00pm.
Please contact us for expedited shipping information and fees.
Return Policy - 100%
Alra Care Products are guaranteed for quality and satisfaction. Returns are accepted with 30 days of purchase. Please call or email us for return authorization and shipping directions. Upon receipt of the return, we will credit your account, less shipping fees.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.