Alra Mild Conditioning Shampoo
Alra Mild Conditioning Shampoo
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Benefits
Benefits
- Head-to-Scalp Health: The Power of a Balanced Scalp Microbiome
- Reduces oil by up to 40% within 24 hours
- Balances scalp microbiome for better health and comfort
- Helps prevent flaking and irritation
Product Features
Product Features
- 5-Surfactant Blend: A proprietary cleanser system that provides deep, effective cleansing without compromising scalp health. Designed to be non-stripping, pH-balanced, and gentle enough for irritated or post-procedure skin.
- Rosemary Extract: Known to stimulate scalp circulation, promote healthy hair growth, and deliver natural anti-inflammatory and antioxidant benefits—helping protect against stress-induced scalp sensitivity.
- Fragrance-free & sulfate-free: No essential oils, no harsh foaming agents—suitable for reactive skin and daily use.
- Dermatologist-formulated: Designed for sensitive, treatment-prone, or easily congested scalps.
Perfect for
Perfect for
- People undergoing or recovering from cancer treatment
- Pregnant and postpartum women
- Post-cosmetic procedure or laser-treated skin
- Active men with sensitive skin
All Ingredients
All Ingredients
WATER, COCAMIDOPROPYL HYDROXYSULTAINE, COCAMIDOPROPYL BETAINE, SODIUM COCOYL ISETHIONATE, POLYQUATERNIUM-7, SODIUM LAUROYL SARCOSINATE, BENZYL ALCOHOL, DEHYDROACETIC ACID, PANTHENOL, POLYSORBATE 20, ALOE BARBADENSIS LEAF JUICE, ROSMARINUS OFFICINALIS (ROSEMARY) LEAF OIL, TETRASODIUM EDTA, ASCORBIC ACID, CITRIC ACID
Shipping & Returns Policy
At Alra, we want every order to arrive safely and on time. Please review the guidelines below to understand how we process, ship, and handle returns, so you know exactly what to expect.
Shipping Policy
Order Processing
- Orders are processed and shipped from San Dimas, California.
- Standard processing time is within 36 hours of receiving your order during business hours (Monday–Friday, 7:00 AM – 3:30 PM PST).
- Orders placed after business hours, on weekends, or on holidays will ship within 48 hours of the next business day.
- You will receive a confirmation email with tracking information once your order ships.
Domestic Shipping (United States)
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Free Shipping (Conditions Applied)
- Free standard shipping on all U.S. orders except certain heavy personal care items.
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Excluded from free shipping:
- Two (2) or more bottles of 16 oz. shampoo
- Three (3) or more bottles of 8 oz. shampoo
- Three (3) or more total shampoo and/or conditioner products combined
- Excluded orders above will be upgraded to USPS Priority Mail expedited shipping at no additional cost.
- Free standard shipping on all U.S. orders except certain heavy personal care items.
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Shipping Methods
- Standard Shipping (USPS Ground Advantage): Typically arrives within 2–7 business days after dispatch.
- Expedited Shipping (USPS Priority Mail): Typically arrives within 2–4 business days after dispatch.
- USPS is our default carrier. If you prefer another courier (e.g., UPS or FedEx), contact us prior to placing your order. Additional fees may apply.
International Shipping
- International orders are shipped via USPS Priority Mail.
- Free shipping does not apply to international orders.
- Customs duties, taxes, and import fees (if applicable) are the responsibility of the recipient and are not included in the shipping cost.
- Delivery times vary by country and may be affected by customs processing.
Damaged or Incorrect Items
- Please inspect your package upon delivery.
- If you receive a damaged, defective, or incorrect item, please contact us within 5 days of receipt.
- Include photos of the item and packaging so we can review the issue and make it right as quickly as possible.
Lost or Unable to Locate Packages
- If your package appears lost or has not arrived, we recommend first contacting USPS directly. They have the most up‑to‑date tracking details and can confirm its current status.
- If USPS cannot resolve the issue, please contact us with your order number and any details from USPS. We’ll assist you further in finding a resolution.
Additional Information
- Order Tracking: A tracking number is provided for all orders; please allow 24–48 hours for tracking updates to appear.
- Delivery Delays: Shipping times are estimates and may be impacted by holidays, weather conditions, or carrier delays beyond our control.
- Address Accuracy: Please review your shipping address carefully to avoid delays. While we do our best to assist, incorrect addresses may result in additional transit time or delivery issues outside of our control.
Return & Refund Policy
We want you to feel confident about every purchase. If you’re not fully satisfied, we’re here to help. Please review the guidelines below to understand how returns and refunds are handled.
Return Window
- Returns must be initiated within 21 days of delivery.
- Applies to orders purchased directly from alra.com.
- Orders from third-party retailers must be returned directly to them.
Eligibility
The following items are eligible for return within 21 days of delivery, provided they meet the conditions outlined below:
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Unused / Unopened Items
- Free returns within 21 days.
- Products must be unopened, unused, in original packaging, and include proof of purchase.
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Opened / Used Items
- Allergic reaction or product defect:
- Eligible for free return or replacement.
- We may request brief documentation (such as photos, a short description, or a doctor’s note) to help us better understand your experience and improve our product quality.
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Dissatisfaction with Products
- If you are not fully satisfied with a product, we do accept returns for items that are lightly used (for example, tested a few times).
- As used skincare products can’t be resold for hygiene and safety reasons, we ask customers to cover the return shipping cost in these cases.
- All returns are carefully inspected upon arrival, and we reserve the right to determine final eligibility based on product condition.
Non-Returnable Items
- Products that have been significantly used are not eligible for return.
- Items returned after 21 days or without original packaging/proof of purchase.
- International orders (see below).
- Please contact us before sending any return. We can help review your case and guide you through the next steps.
International Orders
- We are currently unable to accept returns on international orders.
- For concerns with international shipments, please feel free to contact us.
How to Initiate a Return
- Email CustomerService@alra.com with your order number and reason for return.
- Once approved, you will receive a Return Authorization Number and instructions.
- We are unable to accept unauthorized returns.
Refunds
- Refunds are processed after we receive and inspect the returned item.
- Please note that original shipping fees (including expedited options) are non-refundable unless the return is due to our error or a defective product.
- Approved refunds are issued to the original payment method within 10 business days.
Additional Notes
- Products purchased through other retailers must be returned to their original point of purchase.
We truly value the trust you place in Alra. Our goal is not only to create effective, gentle skincare but also to ensure your entire experience with us feels supportive and worry‑free. If you ever have questions about your order, need help choosing products, or simply want advice on how to get the best results, our team is here for you. Your feedback helps us improve and continue creating products you’ll feel confident using every day
Contact us at CustomerService@alra.com or 888.508.ALRA (2572).
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Scientifically Balanced for Sensitive Scalps
Powered by a 5-surfactant blend and rosemary extract, this fragrance-free shampoo removes up to 40% of oil in 24 hours—without stripping or irritating. Deep-cleansing clarity with derm-backed gentleness.
5-Surfactant Blend
Deep cleanse, no irritation
Aloe Vera Leaf Juice
Soothes, hydrates, fights dandruff
Panthenol
Repairs, strengthens, adds softness
Rosemary Extract
Stimulates growth, calms scalp
Backed by Professionals. Proven by Real People.
Mark D., post-laser treatment recovery
I’ve always struggled with an oily, itchy scalp—most shampoos either strip too much or leave residue. Alra is the first one that feels truly balanced. My scalp feels fresh but not tight.
Renee W., breast cancer patient
As someone going through chemo, I was terrified to use anything on my scalp. My nurse recommended Alra, and I’m so glad she did. It’s gentle, no scent, and doesn’t sting. Just comfort.
Chris T., active runner with reactive skin
You don’t realize how rare it is to find a shampoo that actually cleanses without the afterburn. Alra is mild but effective—I can go longer between washes, and my scalp doesn’t flake anymore.
Erica N., aesthetic clinic nurse
It’s fragrance-free, but not boring. It feels clean. I use it once or twice a week and it really resets my scalp without making my hair dry.
Deep Clean, Pure Comfort
Hospital-trusted shampoo that clarifies without stripping. Safe for chemo, postpartum, and sensitive scalps.
Rooted in Oncology, Designed for All
Created with input from cancer treatment centers, this shampoo uses a 5-surfactant system that delivers deep cleansing while maintaining a gentle, pH-balanced formula. It's frequently recommended for post-treatment scalp sensitivity.
Designed to Work Better Together
Trusted by Influencers, Loved by Over 1,000,000 Customers
My ALRA STORY
Healthy Hair Starts Here 💧
Transform your hair routine with Alra’s Shampoo & Conditioner duo!
🌸 Gentle Cleansing: Sulfate-free formula perfect for sensitive scalps.
🌸 Deep Nourishment: Hydrates and restores, leaving hair soft and shiny.
🌸 All Hair Types: Works beautifully on every strand, from root to tip.
Treat your hair to the care it deserves—because healthy, radiant hair is always in style!
Silicone-Free
Selenium Sulfide-Free
Sulfate-Free
Fragrance-free
Oncology Skin-Safe Certified
FAQs
All Ingredients
All Ingredients
WATER, COCAMIDOPROPYL HYDROXYSULTAINE, COCAMIDOPROPYL BETAINE, SODIUM COCOYL ISETHIONATE, POLYQUATERNIUM-7, SODIUM LAUROYL SARCOSINATE, BENZYL ALCOHOL, DEHYDROACETIC ACID, PANTHENOL, POLYSORBATE 20, ALOE BARBADENSIS LEAF JUICE, ROSMARINUS OFFICINALIS (ROSEMARY) LEAF OIL, TETRASODIUM EDTA, ASCORBIC ACID, CITRIC ACID
Is Alra Mild Shampoo suitable for daily use?
Is Alra Mild Shampoo suitable for daily use?
Our formula is gentle enough for daily washing and safe for sensitive or dry scalps. However, for best results, we recommend using it 2–3 times a week and alternating with other shampoos based on your scalp’s needs. This helps maintain a balanced scalp microbiome without over-cleansing.
What should I do if my scalp feels itchy after using Alra Mild Shampoo?
What should I do if my scalp feels itchy after using Alra Mild Shampoo?
Don't worry — this is a normal reaction for some users. Alra Mild Shampoo is free from harsh chemicals and fragrances, so it deeply cleanses without masking buildup with synthetic ingredients. The itchiness may occur because your scalp is adjusting to a cleaner, more natural environment. It’s a sign that product residue, sweat, and oil are being thoroughly removed, allowing your scalp to breathe and reset its balance. We recommend giving your scalp a few uses to adapt, and if needed, follow up with a gentle, fragrance-free conditioner to maintain hydration.
Is it safe for use after workouts or for athletes?
Is it safe for use after workouts or for athletes?
Absolutely. It's designed for active lifestyles — it removes sweat, excess oil, and buildup without drying out the scalp.
Is it safe for color-treated or chemically processed hair?
Is it safe for color-treated or chemically processed hair?
Yes. Since it’s sulfate- and alcohol-free, it’s safe for color-treated hair and won’t strip treatments or dyes.
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Alra x NBCF — In Partnership for Healing
